Our frequently asked questions page has the answers to most of your questions.

Frequently asked questions

What is a Concierge Service?

Concierge Services are the solution to balancing work and home. We can advise and help you arrange, plan or organize anything that you do not have the time or the patience to do yourself. We are a virtual personal assistant, personal shopper, consultant, errand runner and event planner, and are capable of handling a wide array of tasks allowing our clients to enjoy more time to do the things they value most.

What makes Quality Time Concierge LLC different from other companies?

Quality Time Concierge LLC can provide personalized one on one service at an affordable price or assist with general concierge request 24 hours a day. Our goal is to complete errands to provide the customer with more quality time. Many other services merely book appointments for you and have no personal relationship or knowledge of your particular needs. We have upgraded services that not only learn your preferences and are committed to making your life easier, but we offer many privileges and exclusive discounts through our network of partners.

What are the benefits of hiring Quality Time Concierge LLC?

Not everyone requires full or part-time help. Sometimes, you need random assistance to handle the extras so you have more time to handle more important responsibilities, do the things you do best, or just relax and enjoy your life. QTC can provide 24 hour access or set up hourly assistance.

Do I have to be a member to benefit from your additional service and/or reward program?

No. However, our monthly membership plans do offer additional benefits and discounts but they can be obtained alone. QTC is not required to get QTI rewards.

FAQ (cont.)

How do I schedule your services?

Contact us via our website, messenger, our app (coming soon), email qualitytimeconciergellc@gmail.com or info@qualitytimeconcierge.com to determine how Quality Time Concierge LLC can best serve you. We can suggest a plan that works for you. Our registration hours are 9:00 am to 6:00 pm – evenings and weekends by special arrangement. We require at least 24 hours’ notice for any given task – but we realize that we don’t live in a 9-5 world, and that emergencies happen so we will do everything we can to accommodate an urgent request.

Can Quality Time Concierge LLC really arrange anything?

Yes, just about anything that is legal and moral... and if we cannot perform the service for you, we will quickly and efficiently find the best resource for the job.

How much do you charge?

We offer various membership plans as well as customized programs. Additionally, we can offer our services by the hour for both members and non-members.

I have a Personal Assistant (PA) – why do I need you?

We are not here to challenge or remove the role of your PA; our mission is to support and enhance the role of your PA so their talents are dedicated to your daily business needs. QTC is an extension of your PA, to provide additional support while working, residing or vacationing in South Florida. We have the local resources and knowledge of the area that will make working, living and playing in South Florida more memorable and enjoyable.

FAQ (cont.)

What methods of payments are accepted?

We accept MasterCard, Visa, Discover and American Express. You can even pre-pay for services online. Visit our membership and hourly fees for more details.

Is your company bonded and insured?

Yes. Every employee and officer of the company is bonded and insured.

Are all products, services and expenses included in your hourly rate?

No. The client is responsible for paying all additional charges on top of the hourly rate.

How will I know what the additional service charges are?

Quality Time Concierge LLC will provide receipts for all additional charges and all additional service charges within 1 business day after completion of service. Approval must be given before service or product is provided.

FAQ (cont.)

Isn’t it more expensive to use a concierge?

When comparing our rates to the cost of your time, loss of business opportunity, the money you save in sourcing the best rates for products or services, or the stress of not being able to accomplish all of your tasks, you will see that a concierge is surprisingly affordable.

Do I provide you with my credit card information and you keep a record of it?

Yes. You will provide us with credit card information that we will keep in an encrypted server for our records. This is used if you have reoccurring membership or for any purchases which you authorize to be charged on the next billing cycle.

Do I provide your company keys to my home?

Yes, for services such as possible lockouts, delivering groceries, pet sitting, property management or any other service you may need when not at home; you will provide us with a copy of your house keys along with a signed Key Release Form.

What is your Privacy Policy?

All personal and credit card information collected by Quality Time Concierge LLC will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.

FAQ (cont.)

I need to pick up dry-cleaning, mail, make appointments, and stock groceries. Can you do this?

Yes. We can assist with of all your needs. We would be happy to customize an estimate for your specific requirements or setup with an approved vendor. Send us an email and provide us with the details about your request so we can have someone contact you.

I have a home that I leave vacant from time to time. Would you be able to maintain the property?

Yes, we provide access to approved vendors that will assist with maintenance and monitoring of your property while you are not at home. In the event of a natural disaster or emergency of any kind, we are only a phone call away to ensure that your home is secure.

Can I buy Gift Certificates?

Yes. Give the gift of time! What a great gift idea for new mothers, someone recovering after an illness/surgery, a frequent traveler, a stressed-out spouse, a special friend that needs some organizational help or someone you think just would like some extra time to enjoy life. Gift certificates make the perfect gift of time and are a wonderful way of saying “thank you,” to your family, friends, employees and clients, and are welcome for any occasion. They can be purchased in several ways:

• All-inclusive prepaid service sign up – hourly, 1 month, 3 months, 6 months or 1 year

• Special service packages tailored to the individual or organization

• Gift trial packages- hourly, 1 month, 3 months, 6 months or 1 year

How does payment work?

If you are purchasing a service of a monthly plan or more, we will charge you for the frequency selected consistently unless you decide to cancel. We do however require that you provide us a notice of cancellation in writing at least 30 days before your last month. Please see our Terms of Use for more details.

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